Shipping & Returns Policy
Shipping Policy
We aim to deliver high-quality therapy tools to your doorstep quickly and safely.
- Processing Time: Orders are typically processed within 2–4 business days.
- Delivery Timeline: Standard delivery takes 5–10 business days, depending on your location. Remote areas may take slightly longer.
- Shipping Charges: Shipping costs are calculated based on product size, weight, and delivery location and will be displayed at checkout.
Tracking: Once your order is shipped, you will receive tracking details via email or SMS.
We work with trusted delivery partners to ensure your products reach you in perfect condition. However, unforeseen delays caused by logistics partners or natural events are beyond our control.
Returns & Refunds
We want you to be fully satisfied with your purchase.
- Eligibility: Returns are accepted only for defective or damaged products reported within 48 hours of delivery.
- Process: Please email us with photos of the damaged item and your order details. Once verified, we will arrange for a replacement or issue a refund.
- Non-Returnable Items: Customized products, used items, or products not in their original condition are not eligible for returns.
Refunds: Refunds will be processed to your original payment method within 7–10 business days after the product inspection.
